Frequently Asked Questions About Moving
Here are some of our most frequently asked questions from our customers.If you don’t see the answer to your question, please call our customer service at 702.889.6683.
As you’d expect, the busiest moving season is summer, when school is out. You’ll find more moving dates available and moving rates a bit lower if you can move in the slower seasons, especially in fall or winter. Move 4 Less may offer seasonal discounts or other incentives during these times, so be sure to check our website for specials.
It’s best to plan your move as far ahead as you can to make sure you get the schedule you need, and that we have the time to plan your move together with you. If you can, contact Move 4 Less at least 30 days before your move to schedule an in-home estimate, reserve a move date and give yourself enough time to get through your move checklist. If you can, provide us with a window of time (5-7 days) that you can move. If you are moving long distance, give us a window when you will be able to receive your items at their destination. This allows us to coordinate your move more efficiently for you so we have the truck and movers available and can coordinate other activities, like storage or packing.
Remember, by planning ahead, you’ll save money. In addition to being able to shop for lower mover rates, planning ahead allows you time to pack and clear out unwanted items in your home so you don’t have to pay to move them. Also, allow yourself enough time to give proper notice to service providers so you don’t overpay.
The cost of your move depends on several things. First, how much you have to move. Your move is generally priced by number of rooms of items you will be moving and may be adjusted for special items, such as moving a car, or for extra weight. We’ll also take into account how far you will be moving. And, there may be other items, such as whether you need storage or packing help, and how much insurance is appropriate for your move. Don’t forget, we offer free, no obligation quotes for your move at any time. Here’s more information on the cost of your move.
For smaller, local moves, we offer a flat rate move local guarantee that provides you with an affordable, single price for your move.
A Bill of Lading is the contract between you and your mover that lists everything about your move, from the mover contact info, to the price, the delivery address, how you will pay and so on. It will also list the items we will transport for you. Here’s a page to learn about this important document. Be sure to read your Bill of Lading carefully, only sign if you are in agreement, and hold on to it throughout your move.
Your move comes with free insurance at a minimal level, called “released value”, which provides an insured value of 60 cents per pound per article. Since that’s a small amount of coverage, most clients choose to purchase additional third-party coverage for a minimal fee, or select full-value coverage, especially if they have high-value items to transport. Read our page on insurance or ask your move counselor for help to get the right level of coverage for your move.
There are a few items we can’t legally transport for you under the safety rules of the US Department of Transportation. These include things like aerosols, guns and ammunition, or potentially hazardous household chemicals like bleach, nail polish, paint and pesticides. Similarly we don’t take oil, gas or lighter fluid which are flammable. And we don’t take pets, since the cargo areas of our trucks are not climatized for animal or human transport. If you aren’t sure about something, please ask.
To help our clients better protect their belongings during the move, we offer a variety of sturdy, professional grade moving boxes in different sizes and functions (such as dish packs, for safely holding plates and glassware). Many people find used boxes from places like Craigslist and Freecycle, and then supplement that supply with our professional moving boxes and packing supplies. Order the moving boxes and supplies you need from us early so you have plenty of time to pack. We also offer professional packing services if you need help. We specialize in handling hard-to-move and hard-to-pack items, so don’t give up, just call us.
Yes, our movers carry blankets, ties and other moving supplies to protect furniture and other items during the move. However, if you have packed items in an unsafe way, we may not be able to protect them. Let us know if you need help with heavy or fragile items, such as large screen TV’s. If you need packing help or advice, just ask. We’re happy to help since our job is to make sure you have a great move experience. But, just in case, and because accidents can happen, make be sure you adequately insure your belongings. Generally, you should try to transport sentimental or highly valuable items, like family photos or jewelry, with you in your car, rather than pack them for the movers. In the moving business, as well as everything else, we say “better safe than sorry”.
It’s unfortunate and we hope rare that an item incurs damage during the move. Our movers do their best to deliver everything in good condition. The last activity of your move should be a walk-through of your new residence with your mover to make sure everything has arrived safely. If you spot any problems, such as missing parts or damaged items, tell your mover about it. If you discover a problem after the move, call our customer service desk at 702-425-7583 #305. We’ll help you resolve the issue if we can. Or, if it’s needed, we’ll help you file an insurance claim for the damage. We will always try to work with you until the problem is resolved.
We accept cash, debit and credit cards (Visa, Mastercard, American Express and Discover). We do not take personal checks.
Your movers work very hard and appreciate a tip if you are happy with their work. The amount can be whatever you feel you would like to give. We thank you for trusting your move to Move 4 Less.